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The Durham University is hiring a Learning and Teaching Administrator
Organization:
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Durham University
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Location:
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Durham
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Posted on:
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05 May 2021
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Category:
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Education
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Last Date:
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17 May 2021
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Hours:
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Full Time
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Salary:
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£19,612 to £21,814 per annum
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Type:
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Permanent / Contract
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Vacant Positions:
Learning and Teaching Administrator
Requirements:
Provide a responsive and proactive support service for stakeholders, including academic staff, students, University and Departmental colleagues and external partners.
Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
Provide prompt response to service users, answering and recording standard queries and bookings for activities and/or events, referring to other staff and departments as appropriate.
Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service from the point of enrolment to graduation.
Solve day-to-day routine problems and source background information within the role.
Record data and information accurately, including student marks, and provide reports as required to colleagues and committees.
Flexible in approach to accommodate the needs of team members and/or service users.
Assist team members to organise, plan and prepare for events, meetings and activities, such as induction and open days.
Liaise with internal and external colleagues and organisations to pass on and receive information.
Apply professional and regulatory procedures and processes and use of systems.
Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
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