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Part-Time Customer Service Rep - Vaccination Call Center - Remote / Work from Home


Work From Home Jobs in Vaccination Call Center 2021

Organization:
Maximus
Location:
USA
Posted on:
21 April 2021
Category:
Remote
Last Date:
Apply as soon as possible
Hours:
Part-Time
Salary:
Negotiable
Type:
Contract








Vacant Positions:

  • Vaccination Call Center Representative





Qualification:

  • 6+ months experience in a medical or public health discipline
  • High School Diploma or GED equivalent
  • U.S. Citizenship required 
  • Previous experience in customer service preferred
  • Effective communicator with a strong ability to provide empathy and excellent customer experience
  • Clinical knowledge of and experience in medical, public health and/or CDC related topics
  • Strong data entry and telephone skills






Responsibilities:

  • Agents will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.
  • Transfer/refer caller to appropriate entities according to the established guidelines.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.
  • Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers.
  • Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
  • Escalate calls or issues to the appropriate designated staff for resolution, as needed.
  • Track and document all inquiries using the applicable systems.
  • Facilitate translation services for non-English speaking callers according to outlined procedures.
  • Attend meetings and training, as requested, and maintain up-to-date knowledge of all programs and systems.
  • Meet quality assurance (QA) and other key performance metrics.
  • Report problems that occur and assist with the resolution.
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Respond to telephone inquiries within the set departmental staffing and time parameters




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Work From Home USA Jobs in Vaccination Call Center 2021










How to Apply:


Interested Candidates can apply Online. 

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