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Work From Home Jobs in Canada as Chat Specialist
Organization:
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CIBC
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Location:
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Toronto
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Posted on:
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12 May 2021
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Category:
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Remote
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Hours:
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Full Time
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Salary:
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Negotiable
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Type:
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Permanent / Contract
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CIBC is transitioning to an Agent @ Home model, for this role you will be required to work from home at some point in this process. The expectation and details will be confirmed if you moved through the recruitment process. Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)
You’ll join CIBC’s Chat & Social Media Contact Centre team. As a Chat Specialist, you’ll play a key part in supporting the Contact Centre's strategic objectives along with other lines of businesses such as Telephone Banking, Credit Card Services, and Simplii Financial. You’ll ensure an optimal client experience when using our online and mobile banking channels. You’ll be responding to customer inquiries or complaints through e-mails and our click-to-chat service.
Agent @ Home Program Requirements
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Vacant Positions:
Chat Specialist
Qualification:
Relevant
Responsibilities:
in & Acco
Requirements:
Client Service Skills - Provide support to clients via written platforms by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problem Solving – Engage with our clients by asking questions, and putting yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions.
Multitask - Manage up to two real-time chats simultaneously to help clients address and resolve concerns.
Communication – Demonstrate strong professional written communication skills while interacting with clients.
Typing – Demonstrate high keyboarding/typing speed of at least 50 WPM.
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